In today's competitive financial industry, automated processes are no longer a luxury but a necessity in order for banks to stay competitive. Customers are expecting the ability to receive and view their financial information instantly. If your banking organization is still using manual processes to manage financial data, chances are this result in long response times and poor customer service, which may be causing your bank to fall behind your competitors.
Two Rivers Financial Group, Inc. has provided financial and banking services to hundreds of customers across the state of Iowa for over a hundred years. Staff would have to dig through thousands of physically stored records, then fax or mail the requested record. Customer requests that should take seconds to answer would take staff hours or days resulting in distraught customers. Not to mention there was no more space left in any branch for physical record storage. Staff knew it was time to improve their processes.
Two Rivers Financial Group staff found their solution through Digitech Systems reseller, Imagetek. They helped staff implement PaperVision® Capture to scan all incoming financial records and ImageSilo®, a cloud-based document management system, to securely store and manage their records. Now, using automated processes, the staff is able to find customer information in seconds, resulting in better customer service and increased staff productivity.
"Now that we have ImageSilo, we log in and it’s just simple. We don’t spend any time in the file room anymore which equates to more productivity for our staff."
- Aaron Baltisberger, VP of Commercial Lending, Two Rivers Financial Group