Digitech Systems Trademarks

This copyright notice applies to the text and source code of this web site, and all graphics and animations that may appear on it, unless otherwise noted.

Copyright © 2020 Digitech Systems, LLC – All rights reserved.

ImageSilo, PaperVision, the PaperVision logo, and “Any Document. Anywhere. Anytime.” are registered trademarks of Digitech Systems, LLC.

ECMNOW!, PaperFlow, OCRFlow and QCFlow are trademarks of Digitech Systems, LLC.

Third-Party Vendor Trademarks

For the most current information on these trademarks, please refer to the manufacturers’ websites.

Microsoft, ActiveX, Internet Explorer, Windows, Windows Server, Outlook, Exchange, SharePoint, the SharePoint logo and Active Directory are registered trademarks of Microsoft Corporation in the U.S. and other countries.

Mozilla is a registered trademark of Mozilla Foundation.

UNIX is a registered trademark of The Open Group.

LINUX is the registered trademark of Linus Torvalds in the U.S. and other countries.

Yahoo! is a registered trademark of Yahoo! Inc.

Gmail is a trademark of Google, Inc.

Privacy Statement

Digitech Systems, LLC recognizes the importance of protecting the privacy of information provided by users of our Website and products and services. We created this privacy statement to inform you of our privacy policy and practices as well as the way your information is collected and used. Our Privacy Policy is designed to assist you in understanding how we collect and use any customer information that you may provide to us and to assist you in making informed decisions when using our Website and our products and services.

Our Information Security Procedures

We have in place a number of procedures to safeguard information, including:

We restrict our employees’ access to information to those employees that have a business need for the information to provide information, services and/or products to our customers. Our customers may institute procedures to maintain the confidentiality and privacy of their information.

We maintain physical, electronic and procedural safeguards to guard data and information on our system, including, but not limited to, Secure Socket Layer, key card access and use of logins and encrypted passwords.

We require other companies with whom we do business to maintain adequate safety and measures to provide data security.

However, to the extent we may provide links to third-party websites for your convenience and information, when you access those links, you will leave our Website. Digitech does not control those sites or their information privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. The information you may choose to provide to third parties is not covered by this Privacy Statement or our privacy policy. We encourage you to review the privacy policy statement of any such third party before submitting information. Some third parties may share information and data with us; that sharing is governed by that third party’s privacy policy.

What Information Do We Collect?

When you visit our Website you may provide us with two types of information: customer information you knowingly choose to disclose that is collected on a customer-by-customer basis and Website use information or traffic data collected on an aggregate basis as you and others browse our Website.

Information You Choose to Provide

Customer information is that which is associated with a particular customer (e.g., contact person(s), e-mail or IP address, mailing address or telephone number) or interests, demographics or experiences. We will use such information only to support our customer relationship with you. We do not sell, rent or lease customer information to others for direct marketing purposes.

Traffic data is data about usage and service operations that is not associated with a specific customer’s identity. Digitech collects and analyzes traffic data information to evaluate how visitors use our Website.

In the normal course of helping customers solve their day to day questions regarding the functionality of our software products it may be necessary for customers to send us data files with which they are working. This information, when received, is subject to our information and security procedures as described above. Once the customer question has been resolved and the data files supplied by the customer are no longer needed, Digitech will destroy the data files. If the data files are provided on a CD or DVD, that medium will be physically destroyed. Paper data files will be shredded. Data files received via email will be subject to our email information policy described below.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Website Use Information

Other than information supplied by a visitor or customer, no specific customer identifiable information is collected from persons visiting our Website. We gather traffic data on customers’ and prospective customers’ search patterns and tabulates the results for internal use.

Cookie Policy

This website uses cookies to help us provide better customer service and enhance the user experience and deliver personalized content. Many improvements and updates to this Site are based on the data collected through the cookies, such as total number of visitors and pages viewed. A “cookie” is a small text file stored locally in the computer used to access your account, and contains information relating to your past use of this Site. You have the ability to accept or decline cookies. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of this Site or the services you visit.

The table below outlines the cookies we use and why:

Cookie Name(s) Purpose
Cookie preference (Essential) moose_gdpr_popup

This cookie is used to remember a user’s choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

YouTube cookies (Essential) 1P_JAR
ANID
NID
DV

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Read YouTube’s embedding videos information page

Universal Analytics (Google) _ga
_gat
_gid

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

Read Google’s overview of privacy and safeguarding data

Pardot pardot
visitor_id
lpv

Pardot is a marketing automation platform and we use it to gather information about visitors on our website. If a visitor completes a form on our website, for example filling out the comment form, then their personal information is stored in Pardot/Salesforce. The visitor cookie includes the name “visitor_id” plus the unique identifier. This cookie is set by our tracking code.

Read how Pardot tracks activities
Read Pardot’s privacy policy

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use collected data and information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Information from customers who are interested in purchasing any of our products or services may be sent to a Digitech Value Added Reseller who will contact you concerning your interest in Digitech products. Occasionally, we may use customer information we collect to communicate with you about important changes to our Website, new services and special offers we think you will find valuable. In those cases, customer information is not transferred to the third party.

Sharing Information with Third Parties

Other than as described above, we do not share customer specific information with others apart from those acting as our agents in providing our products and services, and which are provided only for that purpose and required to keep the information secure and confidential. Also, we may be merged or our assets, products, sites or operations may be transferred, and in such case the resulting entity or transferee will be able to use customer information included as part of that transaction. We also may disclose information that we maintain when required to do so by law, for example, in response to a court or governmental agency order or investigation, a subpoena or other legal obligation or in special cases when we believe that disclosing information is necessary to make contact or bring legal action against someone who may be causing injury to or interfering with (intentionally or unintentionally) our rights or property. Also be aware that courts such as the U.S. Bankruptcy Courts, might have authority under certain circumstances to require information to be shared or transferred to third parties without permission.

We may share aggregated information, which is not identifiable to a particular customer with others. This may include usage and demographic data, but it will not include information identifiable to a specific customer.

Questions Concerning This Privacy Statement

We welcome your comments regarding this Privacy Statement. If you have questions concerning this Privacy Statement, you should contact Digitech Systems at supportadmin@digitechsystems.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact Alain Richard, Director of Business Operations.

Changes to This Privacy Statement

We may update this Privacy Statement from time-to-time to reflect changes in our products and services and customer feedback. We encourage you to periodically review this Privacy Statement to be informed of how we are protecting your information.

Background

Digitech Systems LLC provides electronic content management (ECM) computer based service known as ImageSilo, which is designed to help companies manage their company or customer information more efficiently and effectively. Digitech provides this ECM service through a channel of authorized value added Digitech Resellers (VAR). Digitech does not own or control any of the information stored or processed by any VAR, including by or on behalf of any VAR’s customers. Only the VAR or the VAR’s customer is entitled to process, store, access and retrieve such information. Through careful analyses of specific business requirements, Digitech VARs may recommend that their customers are better served by utilizing Digitech’s ECM service. VAR’s recommending this ECM service to their customers must clearly explain that the customer’s information that originates in the European Union (EU) will be stored on Digitech’s server located in the US utilizing Digitech’s ECM service and which is accessible over the Internet only by the VAR or the VAR’s customer. Digitech does not own or control, collect, record, organize, use or otherwise disclose or make available to third parties the data that is stored through use of its ECM service by the VAR or a VAR’s customers, and such data is considered owned or controlled only by that customer or the VAR, including if acting on behalf of the customer. Digitech does not actively process the data stored on its server under the ECM service. As a point of fact, Digitech is not aware of what is actually being stored by a VAR or the VAR’s customer on the Digitech ImageSilo system under the ECM service and has no general direct access to such information or data, except as expressly authorized by the VAR or the VAR’s customer, as applicable. Furthermore, under no circumstances may Digitech independently cause a VAR’s data or VAR’s customer’s data to be transferred to any third party, such action being limited to either the VAR or the VAR’s customer. Also, Digitech’s standard operating policy in this case is not to directly cause a transfer of any such data other than to return it to the applicable VAR or VAR customer. The VAR or, more particularly, the VAR’s customer is have the actual control over the way any personal data is collected and used as well as the determination of the purposes and means of the processing of such data. Digitech is not responsible for the content of the information stored on its server by the VAR or the VAR’s customers nor is Digitech responsible for the way the VAR or the VAR’s customers treat such information.

Since Digitech is not the collector or in control of any personal data, because it, neither alone nor jointly with others, will determine the purposes and means of collecting and the processing and uses of such data, it should not be considered as acting in any capacity to be in control of customer data. Although Digitech, without its actual knowledge, may be provided data or information subject to the Directive by a VAR or a VAR’s customer by means other than use of the ECM service (e.g., by email) in order to aid in the resolution of a technical issue, Digitech requires that its VARs and the VAR’s customers do not include personal data in such transmittal to it, and it may reject and return such data to the sender if it becomes aware that such data is not in compliance with such requirement.

EU VAR Data Controller Contract

Digitech and the VAR will enter into a contract to ensure that each party understands its role in protecting customer private data. Any data considered processed or stored by Digitech on behalf of a VAR or any VAR customer will not be further disclosed to third parties, except as directed or required by the VAR or such VAR customer.

The contract with a VAR also will specify that the VAR is responsible for implementing and maintaining reasonable security measures relating to the VAR’s or the VAR’s customer’s access to the VAR’s or the VAR’s customer’s data stored on the Digitech server, including assignment and administration of all identification codes and passwords authorizing such access. The VAR or the VAR’s customer, as applicable, is responsible for all security measures relating to such identification codes and passwords. Digitech has in place commercially reasonable measures to protect data on its network from loss, misuse, unauthorized access, disclosure and alteration and destruction. The VAR and the VAR’s customers are responsible for the utilization of any optional tools Digitech provides for data protection, including transmission encryption and encrypting data at rest. The return or destruction of data stored on the Digitech server is principally in the control of the VAR or the VAR’s customer, and Digitech will comply with their instructions on such matters.

Digitech requires that the VAR and each VAR customer comply with their respective obligations and that the VAR customer confirm to the VAR that all applicable EU member state data protection laws shall be complied with prior to any transfer of any non-public personal data from the EU to the US in connection with Digitech’s ECM service.

Digitech is entirely dependent on the VAR’s and the VAR’s customer’s compliance with the VAR’s and the VAR’s customer’s Policies and Procedures in connection with any authorization for access to such VAR’s or the VAR’s customer’s data on the Digitech ImageSilo system as well as its nature and the form in which it is transmitted. Digitech has no ability to access data located on its ImageSilo system other than as expressly permitted or directed by the VAR or the VAR’s customer, and, in no case, will Digitech be involved in the further processing or manipulation of such data other than perhaps the return of data in another form of media, as discussed below. Digitech takes reasonable steps to assure that any data that is considered transferred from the EU or Switzerland to the U.S. is maintained in a reliable, accurate and complete state, subject always to any deficiencies in the state in which it was received that may have been caused by others.

The control of access to data stored on the ImageSilo system under ECM service is in the direct and primary control of and subject to the security measures undertaken by the VAR and the VAR’s customer. Furthermore, Digitech recommends to its VARs that even though all data stored on the Imagesilo System is already encrypted “at rest” the VARs and VAR’s customers can add their own encryption key to better assure the protection and confidentiality of such data, but the decision as to the use of such additional encryption measures is solely in the control of the VAR or the VAR’s customer. Digitech also requires that Personal Data not be transmitted to it outside the ImageSilo closed system, since different security measures may be in place with respect to those systems (e.g., email). Digitech has in place information security procedures and commercially reasonable security measures to protect all information stored on its server from loss, misuse, unauthorized access, disclosure, alteration and destruction. The VAR will be notified of any breach of the security measures implemented by Digitech that Digitech becomes aware of, and the VAR is responsible for notifying the VAR’s customers of such breach. Any measures or actions required to be undertaken by the VAR or the VAR’s customers in connection with such breach are solely the responsibility of the VAR or the VAR’s customers, as applicable. If it is required by a VAR or a VAR’s customer to download data stored on the ImageSilo system by such VAR or the VAR’s customer onto some form of other data archival or compilation media, Digitech will do so only upon receipt of a written request and directions (including by email) therefore from the VAR or the VAR’s customer, as applicable, and such media will be sent via a reliable carrier or courier, as authorized by the VAR or the VAR’s customer. Upon its delivery to such carrier or courier, Digitech shall have no further obligation thereafter for the security or safety of the data included on such media.

Policy Applicability and Enforcement Authority

This Privacy Policy (“Policy”) covers Digitech Systems LLC’s collection, use and retention of Personal Data provided by those who access and use (individually, a “user” and collectively, “users”) the https://www.digitechsystems.com website (the “Site”), and those whose Personal Data Digitech Systems LLC’s VARs transfer from European Union member countries and Switzerland to the United States for storage in ImageSilo. The Federal Trade Commission has jurisdiction over Digitech Systems LLC’s compliance with this Policy.

Collection and Disclosure of Personal Data

Users may interact with Digitech Systems LLC without disclosing any Personal Data to Digitech Systems LLC.

  • Digitech Systems LLC has strict policies in place to protect the security and confidentiality of all user Personal Data we receive.
  • All users have the right to discontinue receiving commercial email from Digitech Systems LLC at any time.
  • Digitech Systems LLC does not share or sell user information to third parties.
  • Digitech Systems LLC does not collect information about users of ImageSilo from other sources.
  • Digitech Systems LLC will only use customer data for internal use. Digitech Systems LLC will not share personal information with third parties for a purpose that is materially different from original purposes without the consent of the customer.
  • Individuals have the right to request that Digitech Systems update or remove their information from our internal systems. Please contact us at support@digitechsystems.com or 877.374.3569 to complete your request.

Digitech Systems LLC may disclose Personal Data as required by law, regulation or the rules of practice of a governmental or quasi-governmental body. Digitech Systems LLC may also disclose Personal Data to law enforcement officials in response to a lawful request made pursuant to national security interests or law enforcement requirements. Though we do not currently anticipate a change in our ownership, in the event of a sale of the company or a significant portion of its assets, Digitech Systems LLC may disclose or transfer Personal Data to a purchasing party.

Digitech Systems LLC acknowledges its potential liability in cases of its onward transfer of Personal Data to third parties that do not meet the criteria set forth in the immediately preceding paragraph. Digitech Systems LLC does not collect nor transfer any personal data pertaining to ImageSilo to any third party entity under any circumstances.

Limitations on Use and Disclosure of Personal Data

Digitech Systems LLC limits access to Personal Data to the VARs who are responsible to manage their accounts on ImageSilo. In addition, those persons in Digitech Systems LLC’s organization who have a specific business purpose for maintaining the systems related to ImageSilo. Individuals who have been granted access to maintain ImageSilo facilities are aware of their responsibilities to protect the security, confidentiality and integrity of that information and have been provided training and instruction on how to do so. Digitech Systems LLC takes appropriate measures to protect the security of Personal Data stored on ImageSilo in order to ensure it is only accessed for its intended use.

Inquiries and Complaints

In compliance with the Privacy Shield Principles, Digitech Systems, LLC commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Digitech Systems, LLC at:

ImageSilo Administration

Phone: 1-877-374-3569

E-mail: silooadmin@imagesilo.com

Individuals who wish to file a complaint or who take issue with Digitech’s Privacy Policy should direct such communication to the ImageSilo Administrator, as set forth above. The ImageSilo Administrator can explain the process to be followed when filing a complaint. Filing a complaint in English will expedite the process.

Digitech will comply with all valid lawful requests under applicable law. The End User data can be encrypted by the VARs or End Users and if such encryption is activated, Digitech Systems does not have access or knowledge of any encryption key.

Digitech may update this Privacy Policy from time to time to reflect changes in its ImageSilo ECM product and services and customer feedback. Digitech encourages you to periodically review this Privacy Policy to be informed of how it is protecting information stored on its server in connection with its ECM service. This EU-U.S. Privacy Shield & Swiss-U.S. Privacy Shield Frameworks was last updated on October 28, 2020.