In order to remain competitive, scanning bureaus must have document capture capabilities that are able to keep up with evolving customer demands. In order to do this, service bureaus should include automation in their scanning capabilities. Organizations that fail to add these capabilities risk not only losing current customers but also risk falling behind their competitors. Adding automation to your scanning capabilities will increase your organizations overall productivity and revenues.
Based in Jacksonville Florida, Filing Source Inc. (FSI) offers records storage, imaging services, paper shredding, filing products, records management and identification badge solutions to their customers. The company converts more than 12 million paper documents into electronic images each year. Their business depends on reliable software for information capture, but CIO Jack Bobeck was becoming increasingly frustrated with their current capture solution. The limited capabilities of the solution were starting to prevent them from growing. Bobeck needed a capture solution that would meet challenging customer demands, enable their business to be more efficient and allow them to enter new markets.
After looking at multiple capture solutions, Filing Source found the perfect solution to fit their needs. They chose to partner with Digitech Systems to implement PaperVision® Capture. Indexing is easier and faster now because employees have the ability to rotate images, insert document breaks, and make edits to the documents. Instead of performing five different steps to scan documents, administrators can do it all in just one-step increasing productivity and generating more revenue for the organization.
"There isn’t a customer project that we fear anymore. With PaperVision Capture, nothing is beyond our ability. We can handle more diverse requirements and we’re bringing in more business because of it."
- Jack Bobeck, CIO, Filing Source Inc.