Soon after Digitech Systems’ founding in 1997, we became one of the first tech companies to offer resellers and customers a convenient online option for ECM tech and sales support. Ever since, we’ve worked to keep the online portal MyDSI at the forefront. And we’re not stopping now. The newest updated version is set for launch later this year … but not until we get input from its most important user: you.

What’s your favorite part of MyDSI? What features would you like to see that you don’t already? What parts slow you down? Please share your comments with our webmaster, Juan Castellanos, at juan.castellanos@digitechsystems.com. We encourage you to be as detailed as you would like.

More responsive

Our last major update to MyDSI came in 2016. With the coming update, one goal is to make it even more responsive to user needs. “We want to make it easier for everyone to access the information they need,” Juan says. Behind the scenes, the marketing team is already working to improve the online portal’s speed and efficiency from a technical aspect. Now the team wants to hear from you and other resellers about the site’s performance and the kinds of features wanted. “What do you think is working? What is not working? What is it you’re looking for when you visit the site?” Juan asks.

Rest assured all of your favorites will remain. You’ll continue to get access to software downloads, your business and client account information and free sales and marketing support materials such as case studies and testimonials. The goal of this update is to give you all of that and more at faster speeds. Also, you’ll see a new look and feel to MyDSI. We’re busy researching and testing the most user-friendly design formats to make your visit as enjoyable and useful as possible.

Again, please take a moment to send your comments to Juan on this important topic. Your input is vital.

Fewer clicks

Here’s a couple of examples of how we’re focusing on improving the MyDSI user experience. First, we’re making structural changes to significantly reduce the number of clicks needed to get you where you want to go. Second, we’re planning to add a search-and-screen feature to the home page. You’ll be able to perform keyword searches as usual but the companion search-and-screen filtering tool will add to the convenience by letting you easily click from a list of product names, features and the kinds of information and materials available.

The filtering tool also will help with another of our major goals: Getting the most relevant information and materials into your hands whether or not you know what’s available or you know for sure what you want. (We get it: Our industry can be complex and confusing!) As Juan says, “Sometimes we don’t know quite what we’re looking for. One way to help is to sort things by relevancy.”

Adding value

New to MyDSI?

MyDSI allows customers to access information such as product updates, licenses for purchased software, and support case information. In addition, resellers will find helpful sales and marketing tools and tips, sales and support policies, and technical product information to assist with implementation and customer support. Watch the video “Are You New to MyDSI.”

For resellers and customers not already logged onto MyDSI, send an email to webaccounts@digitechsystems.com to include the following information so that we may better serve you: Your name, your email address, company name, address, phone number and DSI reseller name (if applicable.)

You’ll be glad you did.

Most resellers already are using MyDSI. They understand the competitive advantage the online portal brings to their business. With a click of a button from anywhere at any time, they can access information to help with everything from software implementation to expanding into new sales markets. And the service is a totally FREE benefit of being a Digitech Systems reseller or customer! Watch the webinar “Help Boost Your Revenue with MyDSI.”

Meanwhile, you’ll continue to enjoy fast telephone access to our US-based technical and customer support representatives when wanted. Together, the in-person and online options help strengthen our Legendary Customer Support.

So be on the lookout for the changes coming to MyDSI. In the meantime, use the technical portions to provide better service to your customers and the sales materials to boost your revenue. And send us your thoughts on how you would make the site better and more responsive to your needs! Use this easy email link to submit your comments:

Digitech Systems Sales and Marketing