Government regulations require healthcare organizations to implement Electronic Health Records (EHR) systems to store and manage patient information. Despite having these systems in place, many healthcare organizations are still reliant on paper processes for financial records, Human Resources (HR) files, and claims processing. Manual data entry is a time-consuming frustrating process for staff. According to the American Medical Association (AMA), primary care physicians spend over five hours, on average, on data entry and other EHR-related tasks.

The Human Development Center (HDC) is a community mental health center that serves residents in northeastern Minnesota and northwestern Wisconsin. Despite having an existing EHR system, administrative staff was still using paper charts and other manual steps to process patient information. It would take weeks for staff to respond to information requests which were resulting in poor customer service. Staff knew there had to be a way to automate these manual processes and close the technology gap left by their EHR system.

Administrative staff found their solution through Digitech Systems reseller, Metro Sales Inc. Staff chose to implement PaperVision^® Capture to scan remaining paper documents and send them to ImageSilo^®, a cloud-based document management system, for secure storage and retrieval. Next, they were able to seamlessly integrate with their current EHR system. With their new automated processes, the staff is able to access information in seconds, increase productivity, and save the entire organization thousands of dollars annually.